Standard Shipping Estimates

Domestic shipping (US and Canada)

• Flat Rate (Standard) 3–4 business days after fulfillment

• Standard rate with CO2 offsetting 3–4 business days after fulfillment

• Express 1–3 business days after fulfillment

International shipping from US and Canada

• Flat Rate (Standard) 5–20 business days after fulfillment

• Standard rate with CO2 offsetting 5–20 business days after fulfillment 

• Standard DDP 3–5 business days after fulfillment, up to 12 business days to the Atlantic region) Canada only 

• Express 1–3 business days after fulfillment

International shipping (Europe)

• Flat Rate (Standard) 5–20 business days after fulfillment

• Standard rate with CO2 offsetting 5–20 business days after fulfillment 

• Standard DDP 3–7 business days after fulfillment UK only

• Express 1–3 business days after fulfillment

At Peck Slip Social, we aim to ensure your satisfaction with every order. Below are the key details regarding our return, refund, and claims processes. Please review carefully.

Claims for Misprinted/Damaged/Defective Items

If you receive an item that is misprinted, damaged, or defective, you must submit a claim within 30 days of receiving the product. For packages lost in transit, claims should be submitted no later than 30 days from the estimated delivery date. Claims that are determined to be due to an error on our part will be covered at our expense.

If you or your customers notice any issues with the product or order, please report the problem immediately through the problem report form.

Return Address

The default return address for any returned shipments is set to the Peck Slip Social facility. Upon receiving a return, you will be notified by email automatically. Unclaimed returns will be donated to charity after 30 days. If the return address is not Peck Slip Social's facility, you will be responsible for any return-related costs.

Incorrect or Insufficient Address

If the address provided by you or your customer is deemed insufficient by the courier, the shipment will be returned to our facility. You will be liable for the reshipping costs once we confirm the updated address (if applicable).

Unclaimed Shipments

If a shipment is not claimed, it will be returned to our facility. You will be responsible for reshipping costs if you wish to resend the package to yourself or your customer (if applicable).

If you have not registered an account on peckslipsocial.com and added a valid billing method, any orders that are returned due to an incorrect address or failure to claim will not be eligible for reshipping and will be donated to charity at your expense (without a refund).

Non-returnable Items

Due to health and hygiene regulations, we do not accept returns on sealed goods, including but not limited to face masks. Any returned face masks will not be reshipped and will be disposed of.

Customer Returns & Buyer’s Remorse

If a customer wishes to return an item due to a change of mind (except in Brazil), we do not offer refunds for "buyer’s remorse." You may choose to accept returns or offer size exchanges, but this will be at your discretion and expense. If you accept a return or exchange, you will be responsible for placing a new order (at your cost) for the correct size or item.

For customers in Brazil, you must contact our customer service team within 7 days of receiving the item to request a return. The request will undergo an evaluation to determine if the product has been used or damaged. If the product is deemed unsuitable for return, a refund will not be issued.

EU Consumer Rights

As per Article 16(c) and (e) of Directive 2011/83/EU on consumer rights, the right of withdrawal does not apply to:

1. Custom-made or personalized goods;

2. Sealed goods (such as face masks) that are unsealed after delivery, as they are not suitable for return due to health or hygiene reasons.

In such cases, we reserve the right to refuse returns at our discretion.

Governing Language

This policy is governed and interpreted in accordance with the English language, regardless of any translations provided for convenience.

If you have any questions or concerns regarding this policy, please feel free to contact our customer service team. Thank you for shopping with Peck Slip Social!

At Peck Slip Social, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you use our website, make a purchase, or interact with us in other ways. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

When you interact with our website or make a purchase, we may collect the following types of information:

• Personal Information: This includes your name, email address, billing and shipping addresses, phone number, and payment information (such as credit card or PayPal details).

• Account Information: If you create an account, we may collect your login details, such as your username, password, and order history.

• Order Information: When you place an order, we collect details about the products you purchase, shipping preferences, and payment method.

• Usage Data: We may collect information on how you use our website, such as IP addresses, browser type, device type, pages visited, and other anonymous usage data to improve our site and services.

• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience on our site. Cookies help us remember your preferences, track website usage, and provide a more personalized shopping experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process your orders, manage your account, and provide customer support.

• Personalized Shopping Experience: To recommend products, offer promotions, and tailor our content to suit your preferences.

• Communication: To communicate with you regarding your orders, shipping updates, promotional offers, and customer support inquiries.

• Marketing and Promotions: To send you marketing emails about new products, special offers, or other updates that may interest you. You can opt out of marketing communications at any time.

• Website Improvement: To analyze usage trends, improve our website functionality, and enhance user experience.

3. How We Protect Your Information

We implement a variety of security measures to protect your personal information. This includes using Secure Sockets Layer (SSL) encryption to safeguard sensitive data during transmission. We also maintain physical, electronic, and procedural safeguards to protect the information we collect from unauthorized access, alteration, or disclosure.

However, please note that no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers in the following situations:

• Shipping and Fulfillment Partners: To fulfill your orders, we may share your shipping address and contact details with our shipping partners (e.g., UPS, FedEx).

• Payment Processors: We share your payment information with secure third-party payment processors (e.g., Stripe, PayPal) to complete transactions.

• Marketing Services: We may share data with marketing service providers (e.g., email marketing platforms) to send you relevant promotions and offers.

• Legal Compliance: We may disclose your information if required to do so by law, such as to comply with a subpoena or other legal process, or to protect the rights, property, or safety of Peck Slip Social, our customers, or others.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access and Correction: You can access and update your account information at any time by logging into your account. If you need assistance, contact our customer service team.

• Data Deletion: You can request that we delete your account or personal information by contacting us directly. Please note that we may need to retain certain information for legal or accounting purposes.

• Opting Out of Marketing Communications: You can opt out of receiving marketing emails by clicking the "unsubscribe" link in any promotional email we send or by contacting us directly.

• Cookie Preferences: You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our website.

6. International Data Transfers

If you are accessing our website from outside the United States, please be aware that your personal data may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our website, you consent to this transfer of your information.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Peck Slip Social. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under the age of 13. If we discover that a child under 13 has provided us with personal information, we will delete that information from our records.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website, with the new "Last Updated" date at the top.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Peck Slip Social
info@peckslipsocial.com
212.217.0449
36 Peck Slip New York, NY 10038

By using our website, making a purchase, or otherwise interacting with Peck Slip Social, you consent to the collection and use of your information as outlined in this Privacy Policy.